Refund policy

Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. Go to our Returns & Exchanges tab and fill out the form to start your return/exchange process.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have all original tags attached. Please see FAQ page for additional info.

Some types of items are exempt from being returned, please refer to merchandise purchase page to confirm.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to RFRM without completing return request.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take 7-14 business days to receive your refund.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at letschat@rfrm.shop .

Markdown items & items purchased from events:
Items that have been marked down or purchased from an event are non-returnable & non-refundable. They are Final Sale.

Exchanges (if applicable):
We only replace items if they are defective or damaged. We can exchange full priced items for a different size if you do not love the fit of your purchase. If you need to exchange an item please fill out the form on our Returns & Exchanges page.

Once your return/exchange has been approved, ship your item to:

RFRM
9747 E 21st St N Suite 107 Wichita, KS 67206

You will be responsible for paying for your own shipping costs for returning or exchanging item(s). Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

ATTN INTERNATIONAL CUSTOMERS:

Shipping fees charged by RFRM DO NOT include customs and duty fees that may be charged by the country of residence. We are not responsible for these taxes and fees and will not refund these incurred charges. Please be aware that you may be charged an additional fee to have the items delivered to your door. These fees vary based on your country of residence.